Privacy Policy

SPONGEY SQUAD – PRIVACY POLICY

Last updated: 26 August 2026

1. About this Privacy Policy

Spongey Squad respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Spongey Squad collects, uses, stores and protects personal information when you contact us, enquire about our services, make a booking, use our website or otherwise interact with us.

For the purposes of applicable UK data protection legislation, Spongey Squad is responsible for the personal information we collect and use.

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Spongey Squad

Email: spongeysquadcleaning@gmail.com

Telephone: 07941 009247

2. Information We May Collect

Depending on how you interact with us, we may collect your name, telephone number, email address, property or service address, booking and appointment details, information about the cleaning services you require, information you provide when requesting a quotation, payment and invoice information, and information contained in communications between you and Spongey Squad.

We may also receive photographs or other information relating to a property where reasonably necessary for quotations, quality control, records or providing our services.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy. We do not intentionally collect special category personal information unless there is a specific and lawful reason for doing so.

3. How We Collect Your Information

We may collect personal information directly from you when you contact us, request a quotation, make or enquire about a booking, contact us by telephone, email, WhatsApp or another communication method, use forms on our website, or provide information in connection with our services.

Where applicable, we may receive information from a person or organisation making an enquiry or booking on your behalf. We will normally collect personal information directly from the person it relates to.

4. How We Use Your Information

We may use your personal information to respond to enquiries and requests, provide quotations, arrange and manage bookings, provide cleaning services, communicate with you about appointments, process payments and issue invoices, maintain appropriate business and financial records, deal with complaints or disputes, maintain service and quality records, take photographs where necessary for quotations, quality control or records, meet legal, accounting, tax, insurance or other regulatory requirements, protect our business, customers, staff and property, and improve our services and customer experience.

5. Lawful Basis for Using Your Information

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

Contract – where processing is necessary to provide a quotation, arrange a booking or provide services you have requested.

Legal obligation – where processing is necessary to comply with a legal, accounting, tax or other legal requirement.

Legitimate interests – where processing is necessary for the legitimate operation and management of Spongey Squad, provided those interests are not overridden by your rights and freedoms.

Consent – where we ask for your consent for a particular optional use of your information. Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We do not sell or rent your personal information. We may share information where reasonably necessary to operate our business and provide our services, for example with payment or invoicing providers, professional advisers, insurers, technology or website service providers, or authorities where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose and expect organisations processing information on our behalf to handle it securely and lawfully.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal, accounting, tax, insurance or other regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have rights including the right to access your personal information, ask us to correct inaccurate or incomplete information, request deletion of information, ask us to restrict processing, object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent.

To exercise a right or ask a question about your personal information, contact Spongey Squad using the details in Section 1. We may need to verify your identity before responding.

9. Website, Cookies and Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website may use cookies and similar technologies to operate and improve the website. Where applicable, non-essential cookies will be handled in accordance with the choices and information provided through our website.

No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

10. Complaints, Changes and Contact

If you have concerns about how Spongey Squad handles your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process information. The latest version will be made available on our website.

Contact:

Spongey Squad

Email: spongeysquadcleaning@gmail.com

Telephone: 07941 009247

Website: www.spongeysquad.co.uk