Terms & Conditions
1. General: These Terms & Conditions apply to all services provided by Spongey Squad. By booking a service, the customer agrees to these terms.
2. Quotations: Quotes are based on information provided by the customer. Spongey Squad may revise a quotation where property condition differs significantly from that disclosed.
3. Payments: Payment is due on completion unless otherwise agreed. Invoice customers have 7 days to pay. Future bookings may be suspended where invoices remain unpaid.
4. Deposits: Deposits may be required for end of tenancy cleans, deep cleans, large projects or bookings exceeding £150.
5. Cancellations: Cancellation charges may apply in accordance with the Spongey Squad Cancellation Policy.
6. Access to Property: Customers are responsible for ensuring access is available. Missed appointments or no access may incur charges up to the full booking value.
7. Parking & Access Requirements: Customers must advise of parking restrictions, permits or access requirements. Additional costs caused by undisclosed restrictions may be added to the invoice.
8. Utilities: Properties must have access to running water and electricity. Spongey Squad may reschedule where utilities are unavailable.
9. Pets: Pets must be disclosed. Excessive pet hair, odours or undisclosed pet-related cleaning requirements may incur additional charges. Pets should be secured where necessary.
10. Additional Services: Additional work requested on the day is subject to availability and may incur additional charges.
11. Waste Removal: Waste removal is not included unless specifically agreed in writing.
12. Customer Satisfaction: Concerns should be reported within 24 hours. Spongey Squad will review and, where appropriate, rectify genuinely missed areas.
13. Valuables & Fragile Items: Customers are responsible for securing valuable, fragile or sentimental items prior to the appointment.
14. Photography: Photos may be taken for quotations, quality control and before/after records. Marketing use requires consent.
15. Travel Charges: Travel charges may apply outside Spongey Squad's primary service area.
16. Weather & Unforeseen Circumstances: Appointments may be rescheduled due to severe weather, staff illness, vehicle breakdown or other circumstances outside our control.
17. Insurance: Spongey Squad maintains valid Public Liability Insurance. Evidence can be provided upon request.
18. Right to Refuse Service: Spongey Squad reserves the right to refuse or discontinue service where health and safety risks or undisclosed hazardous conditions exist.
19. Damage, Breakages & Pre-existing Damage: Customers should notify Spongey Squad of any existing damage, defects or fragile items before the appointment where reasonably possible. Customers are responsible for securing valuable, fragile or particularly delicate items before cleaning Spongey Squad will take reasonable care when providing the service. If an item is accidentally damaged during cleaning, the customer should notify Spongey Squad as soon as reasonably possible so that the matter can be reviewed and, where appropriate, resolved in accordance with applicable law. Spongey Squad will not be responsible for damage that was pre-
existing, resulted from the condition or weakness of an item, or arose from information or instructions provided by the customer that were incomplete or inaccurate.